How long does shipping take?
Answer :
5-7 business days
5-7 business days
What if I gave incorrect address can I get a refund?
Answer :
Unfortunately No. We highly recommend that your due-diligence are done at time of check out.
Unfortunately No. We highly recommend that your due-diligence are done at time of check out.
Do you ship Internationally?
Answer :
Not at this time but definitely in the near future.
Not at this time but definitely in the near future.
Do you test your products on animals?
Answer :
No, Our cosmetics are all: Cruelty-Free,Gluten-Free and Paraben-Free.
No, Our cosmetics are all: Cruelty-Free,Gluten-Free and Paraben-Free.
My package is lost what shall I do?
Answer :
Once orders leave Luv Notes warehouse, the package is in the care of the Postal Handler. Customer is required to submit a claim directly with courier and follow their guidelines.
Once orders leave Luv Notes warehouse, the package is in the care of the Postal Handler. Customer is required to submit a claim directly with courier and follow their guidelines.
Do you accept returns or exchanges?
Answer:
At LuvNotes we are committed to providing quality and great customer service to our customers.
Returns and Exchanges are only allowed on UNOPENED products purchased through www.LuvNotes.com.co.
Returns must be made within 30 days of your receipt date.
At LuvNotes we are committed to providing quality and great customer service to our customers.
Returns and Exchanges are only allowed on UNOPENED products purchased through www.LuvNotes.com.co.
Returns must be made within 30 days of your receipt date.
Can I cancel my order?
ANSWER:
Our shipping systems are designed to get orders out quickly and efficiently. Once you click submit your order cannot be cancelled or modified once order has been submitted.
Our shipping systems are designed to get orders out quickly and efficiently. Once you click submit your order cannot be cancelled or modified once order has been submitted.
What if I receive damaged goods?
ANSWER:
It’s normal for some shipping cartons/envelopes to show some wear and tear; however if damage occurred to item(s) in your shipment please contact us immediately and return box, packaging materials and items inside.
It’s normal for some shipping cartons/envelopes to show some wear and tear; however if damage occurred to item(s) in your shipment please contact us immediately and return box, packaging materials and items inside.